The symbol PBX systems normally stands for Private branch exchange. This is normally a private telephone network that can be used to in a company or in any organization. Using a PBX system allows people to communicate. They are able to exchange information with the people inside the organization and also with the people on the outside world. Communication is made possible by using the different channels available in the PBX that include a voice over the IP and the Analog. The Analog or the ISDN, the voice over the IP can be used as the communication channel in the PBX.
There is that connection of many phones while using the PBX phone system. its special feature ids the free calls for the people who are using this system. There are also some special characteristics that include the transfers, voice mails, and ACD call queues.
This systems can be available in virtual solutions, or hosted. They can also be available as in-house solutions to be used on one’s own hardware. PBX systems are normally very flexible than the proprietary systems. Use of open standards and also interfaces makes this system to be very flexible. There are phones nowadays that are made of hardware that is not expensive and also that can be replaced by a closed system.
There are many advantages of using a PBX system. All the calls in one organization are directed to one number, thus bringing these advantages of centralization of all the calls thus acting as a receptionist. Instead of giving out a lot of numbers in an advertisement you can give out only one. One can just list down one number, this is possible while using the PBX system.
There is automation in a PBX. A receptionist who directs the many calls is not needed where there is a PBX system. It works in such a way that there is an auto attendant who directs you to dial a particular number.
A PBX system also is available in a PBX system. It normally has so many features that are not possible while just using a standard phone. In case you are required to another office and you were waiting for a specific call. One can just set the PBX system in such a way that the PBX system can forward the calls to another phone if the phone has rang several times.
A PBX system also allows the phone to be to have a variable access this means that it is answered by the right person at all times. The PBX control panel only allows you to give the different access to the different extensions. There is also cost monitoring the PBX system keeps logs of all the incoming and also all the outgoing calls, this allows you know the number of calls your business received within a given period.